Sonni is the best for understanding and acquiring customer needs. She's very personable with an amazing memory! The other ladies who work there are very kind and capable, too. I don't see myself patronizing any other tobacco stores.

To the Management of Smokey’s Discount Tobacco, I am writing to bring an incident to your attention that occurred today at your store. I attempted to use a digital coupon for American Spirit that featured the name and address at the top of the page and a scannable barcode. Unfortunately, the cashier on duty was seemingly unfamiliar with the process and ended up clicking "Done" on my device, which redeemed the coupon before it could be scanned. When I pointed out that the coupon was now wasted, the cashier became defensive and questioned if I was at the right store, despite the name being visible on the screen. Though the discount was eventually provided, the cashier’s attitude was quite unprofessional, culminating in a sarcastic "have the day you deserve" as I left. I value the discounts Smokey’s provides, but this interaction was handled poorly. I suggest two things to prevent this in the future: Staff Training: Ensure all employees know how to properly scan digital barcodes without accidentally "closing" the offer on the customer's phone. Professionalism: Even in "tough" or confusing transactions, staff should maintain their composure. I hope you find this feedback constructive as you look to improve the customer experience. Best regards, Dave

Been going to this store for a few years now…. The woman w the dark hair has been great! There’s a new employee (blonde hair) that has not been… she sits outside and ignores the customers while she smokes, it has been a few times now that I’ve pulled in and sat for 5-10 minutes and no one came to the window and have seen her sitting in her sons vehicle leaving the store unattended… so I make my purchases elsewhere… I sure hope they find a replacement soon

The owner and her entire staff are friendly and super helpful. If they don't have what you want, they will order it if they can.

Everyone who works there is very nice,down to earth and always goes out of their way to help me find the best discounts. ☺️I just recently moved and it's so far away now 😢 but every time I'm on that side of town I use this place! Very fair prices, one of the top 2 best places I know of in Maryville...