It was my Birthday when I went. Service was in point the young lady i think was from Ukraine was very helpful and informative. And didn't shy away from introducing since of the house specials. Like the 2 100ml bottles of vapetasia flavors for 2 for $20. Thank you

**The Downhill Slide of a Former Legacy Customer** I have been coming to this shop for nearly 7 years, back when it was a cool, knowledgeable, vape-only store with an unprecedented juice selection. Sadly, under constant management changes, this place has completely lost its identity and its respect for loyal customers. **The Good Old Days:** Years ago, the original team was incredible. I remember the guy with the gauges in his ears who knew my face and my roommate's face the second we walked in. It felt like a community, and they actually knew their products. Because of this on any given day my roommate and I would go in there and sometimes dump hundreds of dollars. I remember when they ran a raffle at Christmas. We didn’t win but our name was in the pot so many times and we had spent so much money that month to try and get that tv…. It was insane. **The Decline:** Then came the pivot to CBD and Kratom, the gutting of the vape juice selection, and the arrival of completely clueless staff. A while back, I went in with a technical question about my mod. The new staff was so untrained they literally told me to go to *Vape City on Guad* because they couldn't help me. Imagine a business sending its own customers to the competition! **The Breaking Point:** To top it off, they recently upgraded their account system and completely wiped out the old database. That means years of accumulated loyalty points? Gone. But yesterday was the final straw. I had a chaotic 48 hours and ended up needing to use my legally valid temporary paper ID (the official printout you use with your expired license while waiting for the new one in the mail). The new clerk refused to sell to me because she "didn’t recognize me" and couldn't find my phone number in their wiped system. Here is the kicker: **The police accepted my ID as 100% valid two nights ago, but this vape shop wouldn't.** I explained the law to her, but she refused to budge or show any critical thinking. Has no one working here ever renewed a Texas license online before? Unless the ownership sees this, reaches out with an apology, and promises to actually train their staff to be less ill-witted, I will never spend another dime here. Go to Vape City instead—even their own employees recommend it.

Jess helped me out so much she helped me find exactly what I was looking for when I didn’t have a clue what i wanted. I will definitely be back to get more expertise from Jess.😁

Great shop. Wide selection of geek vapes and and the products. Jess was helpful i cant wait to return

This is the spot to check out! Tyler and Tessa were incredibly welcoming and helpful; true 5-star customer service. They helped me find the perfect piece, took the time to explain the variety of products they offer, and even cracked a few good jokes. Such lovely humans to interact with! I’ll definitely be back. Keep up the awesome work, Tessa and Tyler!