I had my vape for 3 months and it was rarely used. It broke 3 times. Then the shop owner basically yelled at me over the phone (because his workers "didn't usually work there so I had to talk to the owner who sold me the mod") telling me that I was the one breaking it and he wasn't going to keep fixing it if I was going to keep breaking it (also, he would sell me replacement parts when he fixed so it wasn't for free). I decided to go to another shop after that and found out my vape was fake. Also the batteries were fake and known to explode (plenty of online articles supporting that). I went to the Kanger website to verify. Vape was fake and the serial number was used over 60k times (first time being in 2015). Also learned I was over charged for an older model (which again was fake). Was charged $70 and it sells online for $25. Now I know better. He took advantage of someone who knew nothing about Vapes. Please do not buy fake products from this store.

Great service! The variety of things they have is endless. All smokers should come 😂

* So update on this review...I gave them another chance after initially going in and not being given my discount. The guy working there came up with prices on the spot and charged me what he wanted, then didn't give me the discount. I wrote up a bad review stating this and Nathan (the owner) called me and promised I'd get the discount if I went in again. And he asked me to edit my review...so I did. Giving them another shot, I went in again. They use a rewards system and I had gotten an email stating I had 3 'offers' I could use - 10% off, 15% off and 20% off. I opted to use the 15% discount and save the 20% discount for a future purchase I told her I'd be back next week for. Lo and behold...no discount was given. The total cost that I paid was more than I expected and she didn't even give me a receipt of what I bought, just my credit card receipt. So there's no way to know what price she 'decided' to charge me per item. And no price stickers on the items I bought, so apparently there are no set prices here and they just charge you want they think you will pay. DON'T GO HERE! There's another place on Mason that's WAY BETTER! Nathan, The store owner we originally met and dealt with (a younger guy) was great. Very personable and polite and just a cool guy. He truly believes in customer service and wants to make sure his customers are happy.

Absolutely love this shop. They got some pretty neat water pipes and reasonably priced for the most part. Calli was very sweet and helpful with finding a the right piece for me 🥰

The guy working there was really friendly. They had a great selection of pipes and the like.