Girl working tonight on July 26, 2026 was about as about as enthusiastic as god damn worm. I came in there ready to spend a couple hundred on 7oh before the ban but her attitude and lack of being welcoming in the slightest I decided to just buy a small pack and wait until I go to my normal guy tomorrow, which sucks because this Vape City is right around the corner from my house and my original guy is 20 minutes away, I was hoping to make this my new spot. Oh well you lost a customer because of your guys inability to hire even the slightest bit of a personality

We have purchased from this store before, but after this experience, we absolutely will not be back. There are way too many vape shops in Houston to spend money somewhere that treats paying customers like they’re an inconvenience. Save yourself the headache and shop somewhere that actually values its customers and stands behind what they sell Purchased a device from this exact location, and the woman who originally sold it specifically told us that it had a 30-day warranty. The device ended up being defective, so naturally we came back expecting the store to stand behind the product they sold us. When we asked for a refund, Turner stated the only thing he could do was replace it with the exact same device. My husband had already purchased another device elsewhere because he needed one, so another identical device was completely useless to him. He explained that, but Turner could not have cared less. What made the situation so much worse was his attitude. His tone was belittling, dismissive, and completely unprofessional. It basically came down to “take the replacement or leave it, there’s nothing I can do for you.” There was absolutely no attempt to find another solution or even speak to us with basic respect. A defective product is one thing. Terrible customer service from the MANAGER is another. If you’re going to tell customers a product has a 30-day warranty, you should clearly explain what that warranty actually covers BEFORE taking their money.

Great store! Love Vape City and the fact that it's 24 hours!!

Great place only problem and it's a big 1 I buy regularly their 2, 3 × a month. They leave the business with a sign that says be back in 5 minutes, but are gone half hour or a hour. Like this time right now. Opened at 10 am yet business is closed right now.

It's vape city, and the don't have olit hooka.