Gave me the wrong item which was just probably mistake due to the brand names being so similar and side by side. but the fact that it was a total wrong flavor inside the box and having the retail associate say she has to wait for the manager to respond to her text to even switch out my item or even do a refund and it has been well over 2 hours and she still has not heard from them at all. I feel bad for her. If you run a business I would think you should be responsive for your employees with customers coming in out.

I purchased a 100 dollar bottle of 7oh. It was supposed to be 750mg total and 15 tablets per bottle. I live nearby so I walked the half mile home to my apartment just to find that the bottle only contained 12 tablets. Thats a $20 loss right there from the already wayyyy overpriced 7oh tablets. I called the store asking if I could walk back and exchange the bottle. They said no because people lie. I get it. People suck. But a $20 dollar loss is a $20 loss and I definitely will not be taking my business back to this location. Ive been buying 7oh at smoke shop station on Jones road for a year and any of the rocknrollit locations too. I guess I'll continue going there because their products and customer service are top notch. I would not recommend buying anything here unless you open the product in the store. Count your tablets, make sure your vape works, make sure everything is 100% with what you buy. They have no problem selling shorted products apparently.

DO NOT BUY THE CAPS PREROLLS!!! All are labeled as 1g each with two in the package. The strain I bought today had two prerolls that were 0.5g each, they were clearly damaged and not all the rolling paper was used. Returned immediately and was told by the cashier that we had to come back later in the day to speak to the manager about the 24 hour exchange policy since he said specifically the Caps prerolls were exempt. Says nothing about exclusions of certain products to be eligible for an exchange on the receipt, so I guess the 24 hour policy is up to whoever’s discretion. Came back later in the day, spoke to the assistant manager who was very kind in breaking the news that the manager (who was not in store and had to be called) refused an exchange. He cited that the product was not genuine Caps, looked like it had been smoked/opened (it clearly had not), and gently accused us of replacing the product. Haven’t had this problem before now, the prerolls we’ve bought before look true to size with what’s pictured on the bag, and I was incredibly disappointed to open it up and see such depressing chode joints. I’ve been a customer here for a year and spent hundreds of dollars here, and I’m truly upset that they couldn’t just take a $10 loss and give me the exchange. I would like if someone reached out to make this right but I seriously doubt it will happen, so in the meantime I will be taking my business elsewhere. Do better.

Came here the other night and talked to the night manager, real knowledgable of vapes, and flavors, very friendly too. Came back today because my Geek Vape heavy duty vape finally broke, so I needed a replacement. Edwin helped me out and was a great help as well! Not pushy at all, and let me take my time finding the one I liked. Got a newer Smok model and once again this shop comes through with their knowledge and customer service! Thanks Edwin! 🤙

Omg!!! Vape City I hope that you guys pay this young lady well bc I have been known to go for a good steal ANY DAY!!! Devlynne is AMAZING GUYS SHE KNOW HER PRODUCT AND IS MORE PROFESSIONAL AND KNOWLEDGEABLE tHAN MOST SMOKESHOP employees!!! She is ONE ☝🏾 OF THE BEST!! Treat her well or I just might see if she wants to sell my chicken !!! Personality is warm inviting and friendly!!!