Both short pump and west burry locations in Virginia are excellent in pipe tobacco blends sweet kinds and some cigar knowage also and short pumps pipe selection are excellent as well as west burry pipes selections are nice also

Not usually a review guy but felt I needed to. Went into The Westbury Location on Wednesday and was given low-pressure, non-upsell suggestions. Bought 6 or 7 cigars and asked if I could bring back my lighter the next day to have filled. Came next day and gentleman went above and beyond and gave me a brand new 40$ lighter for FREE. That’s service and how you gain a loyal customer

Went in to buy a cigar for my father as a Christmas gift and the clerk refused to sell me anything because my brother, who is underage, was with me. The clerk assumed that I was intending to act unlawfully and give it to my brother, then assumed I was of poor integrity by denying my claim that if was not for him. I enjoy cigars occasionally and have never had a problem with any other shop, including other Havana Connections stores. Guess I'll avoid all of their shops and take my money elsewhere.

I was greeted warmly by Brian and after I told him I was looking for cigars for my nephew to celebrate the birth of his first child, he asked a couple of questions and went right to the perfect cigar. I appreciate great customer service and he is at the top of his game! Great selection and great aroma inside.

Great selection of cigars, I actually went to get pipe cleaners, and I ended up getting a bit of bulk pipe tobacco. I will likely be back to have a smoke and hang out. Also looking forward to checking out the bigger shop in Short Pump.