Why?? Why advertise you sell cigars if you clearly don't know how to maintain them or care about quality control at all? This is the second time I've been here in the last 2 years, and the second time I've got a cigar that looks like the images I posted. Will never go back here.

As soon as I walked in the lady at the counter rudely asked for my ID. I looked around and they had a minimal selection for cigars which is quite surprising for a tobacco shop. While I was browsing she rudely asked again for my ID. I said no since I was only looking at there selection and they didn’t carry what I was looking for. I wasn’t planning on buying anything anyway. I was trying to look at the Dutch masters, but when she asked again like she was a prison guard, I refused and walked off. Terrible customer service. If she isn’t the owner, or good friends with them, I suggest she gets a lesson in customer service. Very unprofessional. She said “don’t come back” because I wasn’t willing to tolerate her rude demands. Avoid this shop!

It's such a clean store! I enjoy the gal that works there-shes so friendly n awesome! The only complaint I have is my cigarettes are never stocked! If they do have them, I call and she will hold them for me, that's why, too, she's awesome!

I bought a product for an out of town trip 2 days ago. The product was broken so I brought it back the next day. The owner said that I couldn't replace the faulty merchandise unless the employee that sold it to me was there, she was not. I was dissatisfied by this policy and stated how I thought it was bad business to not exchange broken merchandise. The owner said that was just the way it was! So at great inconvenience I left work early today to rectify the issue. The employee was told that I couldn't replace my useless product, and that I was not allowed in the store because I "caused a stink". I was annoyed at the lack of customer service, the inconvenience caused by purchasing a broken product, and the dismissive attitude of the owner. Understandably I used an expletive and left in a bad mood stating that they had lost a customer. Apparently that behavior justifies this establishment's policy to sell broken products without fixing their mistakes.

The staff is never around, second day waiting to get into the store for more then ten minutes.... Left yesterday after the store was not opened, today has a sign on the door back in 5 min, called the store knocked on the glass no one is in the store!!!!