My husband and I have been coming to this Total Wine for years, and it's always a great experience. Everyone is so friendly, welcomes us when we walk in, and is happy to help if we have questions. A huge shout-out to Matthew! He's amazing at noticing what's in our cart and recommending upgrades or introducing us to something new that ends up being even better than what we originally picked. Every single recommendation he's made has been a winner. We really appreciate how knowledgeable he is and how he helps us discover products we probably would've walked right past. Thanks for always steering us in the right direction, Matthew!

I am an Instacart shopper, and I visited this Total Wine location to complete an order for several wine bottles. I was able to successfully locate and pick up most of the items based on the batch instructions and aisle locations provided by the Instacart app. There was only one item I could not find, even after checking the exact location listed. I want to be very clear that I was respectful the entire time. I was being kind, patient, and I kept a calm, simple tone while asking for assistance. I was not rude or demanding in any way..I simply asked for help locating one item. When I asked an associate on the floor for help, I explained exactly where the app said the item should be. I was told they did not know where it was. Even after I clarified that I had already checked that area, the response stayed dismissive and unhelpful, with no effort to assist, look further, or direct me to someone who could help. While I saw other customers receiving friendly, attentive service in the store, my experience did not reflect that same level of care. The behavior I encountered felt aggressive, unwelcoming, and deeply dismissive toward me while I was simply asking for basic assistance. I then went to the front and asked to speak with a manager for help. I spoke with a manager named Lisa, and from the very beginning, her tone felt unnecessarily rude, sharp, and dismissive toward me while I was simply asking for basic assistance in locating one item. I want to be clear that I never asked anyone to shop for me or do my job for me. I had already completed nearly my entire order and only needed help finding one remaining item. Instead of offering support, I felt brushed off and spoken to in a way that felt hostile and unwelcoming. What made the experience even more upsetting was that after this interaction, I observed what appeared to be staff speaking about me and laughing nearby with the associate I had originally spoken to. That made me feel disrespected and uncomfortable while still inside the store. As a Black woman, I want to express that this experience felt deeply hurtful and disheartening. I felt singled out and treated differently in a way that felt discriminatory and painful while simply asking for help. It was upsetting to experience what felt like a lack of basic humanity, respect, and dignity in the way I was treated. Overall, I am very disappointed in the lack of professionalism, the dismissive behavior from management, and the way I was treated while trying to complete a simple order. I am leaving a one-star review because basic customer service, respect, and human decency were not shown in this situation. It’s disappointing that individuals like this represent the face of the company and are part of what brings in customers and sales, yet they do not seem willing to work respectfully with people who do not look like them. It is disheartening to feel that pride and attitude may have been placed above professionalism and basic customer service. Rather than offering support or attempting to make the situation right, I experienced what felt like dismissive and unprofessional behavior. The lack of effort to address or follow up on my concerns only added to that feeling.

I stopped in to try to look for this bottle and was fortunate enough to find it in stock. Not too many liquor stores have it. Highly recommend visiting total one and more for all of your good time needs!

Three people in particular at this location are OUTSTANDING - Ben, Jackie & Vic. They are so incredibly helpful, and truly take pride & care in their recommendations to make whatever occasion you’re having a success. We had to buy a TON for my son’s wedding weekend, and it couldn’t have gone better. I will ALWAYS come here for my wine/spirit/beer needs, and will seek out these 3 special people for assistance. Kudos to Total Wine for providing these folks to help make the customer experience so impeccable!! 👍

We absolutely love coming here for the wine classes. They are all a little bit different, and you get a different experience with each instructor. Having somebody on hand at the store who can teach you and is also passionate about wine is wonderful. I always know that when I come to total wine. I will find exactly what i'm looking for. I love using the app and having access to the rewards system, which gives me discounts in the store. I feel fortunate to live so close to a great store filled with wonderful people who I have come to know since starting my wine education journey. They also have free delivery on orders over $79, which can be a really nice benefit. When you just don't feel like driving out to get a case for your next party. Their delivery people are professional and check I d so I feel like they're responsible which I like. Thank you total wine for making sure that your employee's training is 1 of your top priorities.