Not sure what happened to this store but it’s unfortunate. Please do not patronize. These people are scammers. I went in twice over the weekend and paid $12 for my product which is the same price I’ve been paying ever since I starting going here 2 years ago as well as other places. Last night I went in to purchase the same exact product and was asked how much I usually pay for it. I told the young man $12. He tells me there’s no way, that’s impossible. I’m perplexed because, first and foremost, you asked me and as a customer I don’t appreciate being told I’m being untruthful. So he proceeds to “call” someone on the phone and says the owner of the establishment said the product was $14. Of course I’m in disbelief because I was literally just there yesterday and that was not the price. After going back and forth with me in an extremely impertinent demeanor, and offering to show him in my bank statement where what I was saying was in fact true, he then concedes and takes the $12 for the product. I leave obviously confused and offended that this is how a customer service employee would conduct themselves with a paying customer. But of course I’m thinking this was just an isolated incident and wouldn’t have a recurring issue as long as I didn’t encounter that specific employee in the future. A mere 12 hours later I return to purchase the same exact product, and a new employee assists me and enters my total on the register and it is now $20. I could not believe what was happening because now it looks like something totally different than a misunderstanding. So as I’m speaking with this employee looking for understanding of why this is happening he tells me “this is your habit,” which I found to be extremely unprofessional, disrespectful, and beyond the point. The point is if you cannot give me a valid reason as to why the price of a product has risen 66.6% in less than 48 hours amongst varied, 3 in total, employees, while making false accusations against a paying customer’s veracity regarding the aforementioned price point, the business should be investigated immediately for consumer fraud, price gouging, discrimination, etc.

Where are the men?? I’m a regular here and USE TO always had the best customer service ever. Now it’s always this young lady there and she is rude and doesn’t know what she is doing. I miss the men. They was always so sweet and on point. The new older lady is nice too. Once i see that girl I just be going somewhere else atp.

As you can see the open sign is on. Door is wide open. It’s currently 6:09 pm on Thursday August, 14 2025. I was there less than 5 minutes ago. I walked in and was literally immediately told to leave because they are “closed”. Wasted my time coming here when the business is clearly open - I guess maybe they don’t serve women? I don’t know guys! There’s other smoke shops on La Brea.

My experience with Dr. Smoke has been truly amazing. The evening shift employee is extremely respectful and polite, always dealing with customers kindly and with a smile, giving a great image of the shop. The prices are excellent and very reasonable for everyone. Honestly, it’s the best place to shop.

Very good employee best customer service skills ever mohammad