I’ve had a phenomenal experience with CLE, definitely an improved customer service. They have been helpful and most importantly their cigars are great

Absolutely the worse online shopping experience I have ever had! Had to call five times to get an order update. I got hung up on twice, sent to a full voicemail once, no email updates on order. One person said they would correct and send order, I checked back a week later and it was never done. One lady said, I will call you back in 5 mins took my number and never called back. I love CLE cigars but I will never order from this company. It's bad that CLE retailers have better customer service than the mother company.

BAD EXPERIANCE. We tried to open an account with them to bring their cigar to our 5 locations, and they have the worst opening order rules. you need to order four facing of each wrap of each brand times 2. That means 8 boxes of each wrap of each brand. in fact, you will need to build a humidor just for them. They need to learn opening order requirements from Arturo Fuente, Jc Newman, LFD, General Cigar, Altadis, My father, Foundation, Drew estate, Padron, etc.... They call their opening order 1 to show and 1 to go.

Edit: Had some trouble ordering from CLE website. Custom service is very quick and helpful. Still waiting on a refund on a canceled order.

Literally the worst online purchase service. Purchase confirmation then radio silence. No updates by email not even a contact to cancel the order, if was ever filled. Don't use this company.