If you expect basic respect as a paying customer, avoid this place. I walked into Vapex Smoke Shop to grab my usual vape juice. When I asked for it, the young African American (the fact that I pointed out her race is just for context) woman working the counter immediately hit me with a condescending "if we have it." I walked down the counter, spotted my exact brand and flavor on the bottom shelf, and pointed it out to her. Instead of just getting it, she stood there and argued with me for a solid minute, insisting it wasn't what I wanted when I could clearly see it was. She then proceeded to unlock the cabinet. When I reached down to point at the bottle again, she snapped, "get yo hand out my face." That was the limit. Her attitude was completely unprofessional and wildly disrespectful. I walked out right then and there to keep my patience in check and avoid a scene that wasn't worth my time. Needless to say, they have permanently lost my business. I will never go back.

The young African American lady working this morning is EXTREMELY rude and gives her poor attitude because SHE grabbed the wrong vape and had to walk back. And then kicks me out the store because her attitude is terrible. This was 2/6/2026 at 12:45pm. Needs better customer service. Don’t bring your problems to work because the customer isn’t the cause for your problems…

I’ve been coming to this location since it’s opened in ofallon. The owners seem nice and the store is usually clean. I’ve interacted with 5 different employees on regular basis since the stores opening not including the owners. I’ve worked in customer service for 12 years.I had a bad experience today and I literally never leave reviews honestly this is actually my first review ever. But this interaction really bothered me. this seems like a reoccurring issue with this person in particular and I do want to say I’ve also had normal pleasant interactions with her as well. I do not know this girls name but she wears glasses and is currently working at the store it’s 3:21 pm on 1/30/26. Me and then another customer walked in. She helped him first which was fine I was still deciding. I asked her where the vape would be that I was looking for she advised me where they were. I asked for a certain kind that was on display she said we don’t have that kind. I said the name and repeated it again and where it was because I was staring at the box.. I asked “can I just have this one?” She said excuse you?! so I thought she couldn’t hear me, so I said it again and added “the very first one up front?. She said not talking to me like that you can’t. I said what? So she repeated herself. So I apologized … I’m super confused at this point because you literally have to talk loud over the tv and I was bent over just talking louder so she could hear me and it seems she took it a certain way for whatever reason? I had no attitude or tone was simply speaking up so she could hear me. So that there is no miscommunication when speaking I would advise the owner to advise his employees to not have the tv or music or whatever it may be at the loudest volume possible so that the employee and customers can speak clearly together. I did tell her I apologize I had to speak louder because the tv was so loud and I genuinely thought she couldn’t hear me. But I was caught off guard having to defend myself and she stood there acting like I owed her an apology before she would get me anything when I was simply speaking? common sense would be to turn whatever you have on down when clients walk in. I’ve moved to Shiloh from O’Fallon since the store has opened and there are about 4 other vape shops on my way here as i go out of my way to come here usually. I buy a few vapes a week... so unfortunately you lost a regular customer today due to this specific employees attitude, seemingly lack of caring less about customers and need to watch tv at the highest volume possible and then talk to me like I was trying to be to be rude to her asking for what I was needing or wanting to buy. While I’m here giving me opinion the owner really should give the guy that usually works nights a promotion of some sort. He’s actually helpful, personable, and recommends things and seems to have the store calm and in check when I stop by weekly. I know I’m not the only complaint about this employee and I guarantee there will be more unless she changes her attitude towards her job and customers.

vape went down 12% juice after taking just a couple hits off of it. called and asked for a replacement since this one is defective, and they wouldnt do anything to fix the issue. they said i could come in and “purchase a new one”

Just like the reviews before me i think im dealing with the same person lol, she wears glasses has an attitude told me to get away from her food (she had a bunch of jack in the box on the counter) she was 0 help , seemed genuinely angry she had to do her job when i come in here and it’s the guys they’re always super helpful and nice, the swansea location is way more pleasant