I called the store roughly an hour before they closed, as I was on the road for work. I was almost out of Vape juice and I needed to find something asap, so they said that if I made it on time, that they had what I needed. I arrived just as they were closing and they let me in, and pulled my juice off the shelf, but I didn't notice until after I got back out to my vehicle, that it was mentholated or freeze so I rushed back in, knocked, and they exchanged it out, after finding out that they didn't have a non freeze flavor of what I was looking for. Well, in my rush, I didn't notice that the one that they changed it out for was 3 mg higher than I was asking for, and I don't blame the clerk at all, as it was the end of a long day I'm sure, and they were gracious enough to stay open for me. Well I talked to the owner of the store the next day or so, and they told me to come on in, and they would make it right. They were true to their word, and the clerk provided me with some juice with the correct amount of nicotine, without charging me anything else, which I truly appreciated. I would recommend coming to the store, not only because of their honesty and fairness, but because they have extremely fair pricing, to a lot of other vape stores.

I frequent here when in a hurry and due to convenience...today I was reminded why I don't frequent this establishment more often. I walked into the store close to 8:00 p.m. and the woman at the register seems quite disturbed when I asked her for assistance, whereas she had to get up from sitting and walk over. I then told her what I needed, and she had no knowledge of the items I was purchasing nor the accessories needed. Luckily since I've been there before I remembered where they were in the store and had to tell her where they were placed. After she rolled her eyes, and walked me to the register she continued to take my cash payment. I asked her for a receipt and she continued to tell me that cash purchases DO NOT receive receipts. I walked out the store more frazzled than when I entered the store and with no receipt in hand.

A few days ago I purchased a torch from here, it had a leak and because of this I wanted to exchange it for my safety. The staff made this process as simple as possible and exchanged it because of my concern. They maintained a friendly demeanor during the whole process as well. Thank you to you both for the easy experience. (Replacement is what's pictured.)

A downtown Des Moines vape shop and tobacconist--so to speak. Reasonable prices not overly busy.

Just recently bought this yesterday around 4:00 5:00 I was able to use it all day no problems but just today after I get off of work it's saying it has a battery problem and it won't charge and then it needs to be cleaned even though I just got it not really reliable for a $200 device. Insane!!!!..... Just recently went into get help on my device did a great job helping me and getting it situated. Thank yall