Stopped by the Louisville warehouse location just to check it out. Cigars are not available to purchase on site, but I was met at the door by Luka, who was very nice and provided me a sample cigar. Looking forward to trying it. Not sure what's up with the negative reviews, it seems like a solid business that cares about meeting and supporting customers.

So, I came across the Presidential cigars through an online ad. I was intrigued, did some browsing, was happy with the price and placed an order for 2 sets and a single to meet a free shipping threshold. Problem 1: their page was showing one but calculating for 2 other thresholds for free shipping. Problem 1 solved: I called them, a real person answered the phone, recognized the problem, thought it had been already corrected and offered me a coupon code to offset the shipping charges and a hearty apology for the inconvenience and said I'd have my shipping confirmation that same day. Result: all was right with the world in 1 phone call and about 3 mins. Problem 2: no shipping info recieved as of Monday. I called, towards end of business, and spoke with a real person (might I add, the person that answered the phone on the 1st couple rings without any press 1,2 or 3 for various departments) Problem 2 solved: the package was in my mailbox when I got home Tuesday morning. It was explained a simple typo, a misspelling on my email addy, when they put me into their system, is why I didn't receive the notifications. Fixed. In a nutshell, the ordering wasn't perfect, but the fast action customer service resulting in me placing a friday order, Monday receiving the order and no robots or menus to navigate on the phones. Will 100% use Ted's again.

I’ve tried the bourbon flavored cigarillos-like them so much that I’ve ordered the sample pack, Glen and my All time Favorite the Connecticut Shade. Starting to buy more of the Shade in the 6x50’s. By far the best smokes. And the delivery time is very reasonable with USPS. I don’t know everyone is complaining about.

I recently ordered some Cigars from Ted's and i was very impressed with the speed they arrived. The ease of ordering and the knowledge of Kurt was amazing. I will be back ordering some more next month. Thank you

Placed an order on December 8th, order never shipped. Turns out it was canceled unbeknownst to me. Called customer service and was told it must have been a clerical error & perhaps my order number was entered by mistake on a different cancelation. Was told they'd ship mine out ASAP. Here we are, over 3 weeks later, and my order still shows paid/restocked. I've sent them 4 emails and left a voicemail. Zero attempt to rectify the situation on their behalf. No refund issued, no order sent, and no contact from them as of today. Save yourself the hassle and do not buy from this site/company. *Update* Was finally able to get ahold of an employee today and get my order shipped. He apologized for the inconvenience and stated he'd get it shipped immediately. He also stated the "lady that usually handles online orders" has been out. Presumably since early december? They did not offer anything other than a verbal apology in terms of remediation for the poor customer service and enormous wait time, but at least the issue may be resolved now.