I’ve been a loyal customer of New Hope Smoke Shop for several years, which is why this experience was so disappointing. I recently purchased the “Super 7OH” product (pictured) and had a severe adverse reaction almost immediately. I’ve used similar products for years and know what is normal for my system — this was not. Something was clearly off with this batch. When I returned to the store, I calmly explained that the product made me feel terrible and asked if I could exchange it for a comparable option at the same price point (specifically a standard “percs”/kratom capsule product I normally purchase here). Instead of professionalism or basic customer service, the employee on duty laughed at me. I was not asking for a refund, handout, or upgrade — simply an even exchange for a safe and consistent alternative. Most reputable shops stand behind the products they sell, especially when a regular customer reports a potentially defective or unsafe batch. Being laughed at rather than taken seriously is unacceptable, and it raises concerns about product quality control and how customer issues are handled. After years of giving this store my business, I expected better.

I love shopping at the smoke shop in New Hope. The workers are nice and friendly. Very helpful. They know what they talking about. They real caring people and this is only the smoke shop I go to. Thank you for being so generous and kind and always treat me well Mr. Discount!!

They have a pretty decent selection but not exceptional. I wanted to rate them higher but I feel that the customer service wasn't really that great. Also there could have been more variety in glass and dab/710/wax accessories. I am still searching for the "perfect" store.

Outstanding store a love. One guy in the front always treat me like I'm a person. Thank you for being kind

This is hands down my favorite smoke shop in the West Metro. I stop here frequently for pods, coils, and juice. They have very large selections of my favorite brands of juice which are Loon Salts and I Heart Salts. They have all sorts of other smoke related items as well. The prices are usually a little lower than average as well. I highly recommend this tobacco shop.