Hi Smoke Smart Team, I am writing to you as a loyal customer who has bought my vape juice from your shop for years. I am reaching out directly because I want to resolve a recurring issue constructively rather than immediately taking formal steps outside the business. However, it has become a serious safety concern for me. Over the past two years, I have occasionally been sold bottles of juice that are noticeably darker than the usual clear liquid. When I’ve brought this up, I've been given conflicting explanations—either that the bottle sat on the shelf too long, or that it needs to sit longer. Unfortunately, these darker batches are causing severe physical reactions. Unlike the normal clear liquid, the dark juice is incredibly rough, makes my throat itchy, and makes it genuinely hard to breathe. When liquid turns dark brown and becomes harsh, it is a sign of severe oxidation or degraded ingredients. Because these are strictly regulated nicotine products, selling compromised or expired batches is a major safety violation. While I would prefer to handle this directly with you, I am aware that health issues and defective batches like this are meant to be formally reported to the FDA Center for Tobacco Products via the FDA Safety Reporting Portal. Up until now, I've been denied refunds or exchanges and the issue hasn't been acknowledged. I really value your shop and want to keep supporting your business, but I need your cooperation to fix this. Moving forward, I would appreciate it if we could arrange a fair solution for the defective bottles I've received, and ensure that your staff is instructed not to sell these oxidized, dark batches to customers. Thank you for your time, and I look forward to your help in getting this resolved. I'll send this as an email as well.

The staff are all very friendly and eager to help. They showed me how to use my Vape properly and how to clean it and helped me try to match the flavor to taste like the cigarettes that I smoked for over 30 years. The prices are very reasonable compared to other Vape Shops too. The store is very upscale looking and very clean. My goal was to lower the nicotine amount every month or so and when I got to the lowest milligram of nicotine I found that the hand to mouth habit was still strong due to anxiety so when I wanted Vape Juice that had no nicotine in it the flavor I liked did not come in 0mg of nicotine so the Owner special ordered some for me so now when I am close to running out I just call a couple weeks in advance and they order some more for me! Now that is customer service!!!

I’ve been coming here for years and I’ve never been disappointed. Great crew and extremely cozy environment. I really do hope they stick around 👍

03/28 *Had an issue that needed correction with one of my devices and Konner came through with the solution on with a quickness 💨 which was so much appreciated!! Thank you!! Had a great experience with the help of Nicholas!! He was both knowledgeable about the specifics on a lot of the vape products and was efficient with working on my issues to a positive result!! I highly recommend this location!! ✅

Definitely my last resort place they probably got what you need but something about the energy in this place is wild. There is none.