I go in here 1-3 times a week and spend plenty of my hard earned dollars Expecting non malfunctioning products. I buy vapes and delta products only. But every time and I mean every time i go to this store my products malfunction. And most of the time if you take your product back they will try to get out of refunding you or they will give you the exact same thing you just brought back to them (knowing it's about to do the same exact thing as your 1st one) Over all I'm a very dissatisfied customer because the issue of the matter has not been fixed and it keeps repeating

Excellent customer service and professionalism, I was in today when a fellow customer was berating the gentleman behind the counter Zach, even though he was doing everything he could to help her, his attitude in dealing with the blatantly disrespectful customer showed his maturity and restraint that I do not have myself, I see she wrote a negative review on here and I wanted to do my part in shedding some light on the actual encounter that took place. I would 10/10 recommend this store to anyone who would like to support a friendly and local shop.

I love this shop. I stop here for both tobacco and vape products and have never been disappointed in either department. My experience is always quick and pleasant, as the staff is very knowledgeable and willing to help each customer find exactly what they're looking for. The owner spends a lot of time in the shop and really seems to care about fostering good relationships with his customers.

Muhammad is a very friendly and customer service focused store manager. he has great selection and prices of products and always wants his customers to be pleased. This store should be your first stop when looking for a smoke shop.

The second star is for the good service I’ve received in the past. Frequent customer. I returned a product the last time I went in because it had a one year warranty. I was told I could refund or swap out and chose to swap out upon the promise that I could bring it back again within the year warranty. I went in this morning and Zach was there. He told me he couldn’t do that but I could come back in an hour. I told him I couldn’t could he contact whoever needed to approve it. He called Mo who said it was too far out - the receipt is for October. I still have it with the one year warranty. He yelled ‘HIS WORDS NOT MINE!’ When I said I understood but was disappointed at the customer service then tried to serve another couple that came in behind me because he didn’t want to ‘deal with it’. Horrible customer service.