I bought a puffco peak and all the pieces didn’t come with it it was supposed to come with a charger a carb cap and a tether and a extra bowl look what I got and they say they can’t give me my money back terrible place to not shop here

THE HOURS OF OPERATION ARE SOOO OFF SEVERAL TIME I HAVE DROVEN AN HOUR TO BARBERTON & KENMOORE & they were CLOSED ! Yet hours on door and on website said otherwise I’m so pissed cause now I have to drive an extra to Cleveland

Always been a great lil shop! They'll have what you're looking for and are extremely knowledgeable about the products they have! It's a growing business because they are very customer friendly at this location and the Barberton location as well! Keep up the awesome work! Today's visit was a new piece!!

I love this shop but the hours online are completely wrong. I usually call ahead but sometimes I don't and get a bite in the butt when the store isn't actually open. Please update the store hours to the accurate times you guys are open.

One star is too much!!! I literally just left the glass house, never to return. Worst overall experience I’ve ever had!!! I needed a piece and was pressed for time, so I went to the closest head shop by me that I knew had legit products and fair prices as I’ve shopped there before and always left satisfied. However this time was much different! First the guy working overcharged my card by $12.??. Then when I noticed, he had no idea how to give it back to me. He called 100 people with no answer until he finally got an answer and I’m assuming, at that point, an answer for my problem as well. He proceeds to inform me that in order to get me my $12 back, he has to call the merchant and cancel the sale and then recharge me. Having no other option, I accepted. After about 30 minutes go by while he’s waiting on hold for his credit merchant, and I have places to be. I tell him this and offer a solution, he give me $10 cash back and call it even. He tells me he can’t do that because they would be losing money. What?!?! I call him out on his faulty math skills and his response is that they don’t get the money from their credit/debit card sales for 30 days so if he gives me $10 (which, remember, is $2 .?? less than he overcharged me). He then tries to say it was my fault that he overcharged me $12.??, because he (falsely) told me the total before he processed the payment. This is 100% false!!! As soon as I saw that he had charged me $33, I brought it up! The merchant finally answers the line and is ready to cancel the transaction and at that point I’m ready to just take my refund and leave, but I’m informed that I can either let them cancel the original sale and buy the bowl again (In which case I would get my money back at 12am) or they can refund me the $12.?? difference back alone (taking 3-5 business days), because NO REFUNDS is their policy. Bottom line, they sell serviceable products at a fair price, but the customer service is absolute garbage. I will never shop here again and wouldn’t recommend it to my worst enemy!