Dear Company Management, I am extremely disappointed with the quality of your service! This is already my second negative review today, which is unacceptable! If you decide to have days off, please ensure you not only put notices on the door but also update the information in your online schedule. This shows a complete lack of responsibility on your company’s part! In Europe, service standards are top-notch, while yours are an absolute disaster! I urge you to address this issue and take measures to prevent such situations in the future.

The staff were super patient and friendly, and really tried to help me get the best discounts possible.

You guys have a disaster customer service team they don’t know why my order has been cancelled I placed 5 orders and all get cancelled with no reason and each order deducted from my account Try to open more stores in dallas and try to get the new generation of iqos

My IQOS Order Experience Today... 😤 I placed an online order for an IQOS Starter Kit this morning. Three hours later, I only received a box of HEETS. After contacting customer service, it took another two hours to finally get the device. A simple two‑item order, and no one checked it before shipping. Six hours of my day wasted—really disappointing service.

I was satisfied with the price and service