I was asked to leave and was refused service with my labeled service animal I’m also going to post the laws regarding service animals as the attendant is ignorant of the laws and was asking me for an identification card. Do better and educate yourself I would also like to add that there was a huge husky that guarded the door growling at us and would not let us enter. “Obviously not a service animal” but yea ask the actual service animal to leave? 6-29-26 i would like to respond to the response from the owner. My dog was not a poodle he’s a blue healer trained for medical alert and you are going against what you posted because you asked me to prove that he was a service animal and my service animal was clearly marked and with a vest and when the associate asked if he was a service animal I responded and was still refused service Sounds like grounds for a lawsuits to me . You are violating ada laws and you have discriminated against me and the staff did not ask the questions they are are supposed to and demanded an identification card for my service animal, at that point I left. Don’t be liars because how you replied is not how it happened. He never asked me the two questions and immediately said I had to show him Identification so that why I left because you were violating the law I also added a picture of his vest that was with us when we entered your store. “Clearly marked” But your attendant DEMANDED IDENTIFICATION and I refused. Even in your response to me it says you can’t ask for an id and the attendant demanded one. Instead of just apologizing and making it rite your just embarrassing yourself 10:56 6-29-26 called the store to clear the air and the associate that delt with me answered and replied with “I can ask whatever questions I want” and “are you done I have actual paying customers in here rite now” Shame on you and I hope you’re prepared for what’s coming. Also I would like to add that since I have called last they have tried calling from the store number and I did not answer and then from another numbers not associated with the store a femail was on the other line a 915 number ending in 1004 and left a voice mail that I better pick up and she’s not giving any information. Please stop calling I have nothing more to discuss you have made yourself very clear and the recordings are gonna help me tons :) Key Legal Rights & RegulationsPublic Access: Under the ADA, trained service dogs and miniature horses are permitted in all areas of public accommodation (restaurants, hotels, stores, etc.), even if a "no pets" policy exists. ADA National Network No Certification Required: There is no legal requirement for service animals to be registered, licensed, or certified. ADA National Network & Vests: Service animals are not required to wear vests, special collars, or ID tags. Disability Rights.What Businesses Can and Cannot AskStaff in public places are strictly limited in how they can verify a service animal to prevent fraud. Allowed Questions: If the animal's function isn't obvious, staff may only ask:Is the animal a service animal required because of a disability?What work or task has the animal been trained to perform?What is Prohibited: Staff cannot ask about the nature of the disability, demand medical documentation, or require the dog to demonstrate the task.

Cool shop. Good sales people. But they just lost my business because they have things mislabeled and they don’t accept responsibility for it. Got watermelon cantaloupe and the bottle doesn’t say ice on it but it’s def ice. Didn’t even have a cold symbol anywhere. I have my own business and when we make a mistake we own it.

My first time in this shop. Fantastic service, selection and prices. Great big shout out to my hero Nathan for a great shopping experience and for cheering me up after a hectic morning. You are one of the top reasons I am falling in love with El Paso. You should be proud ⭐️⭐️⭐️⭐️⭐️

Nathan was very nice and gave me great info on the products I was looking into. Very reasonable prices and a nice clean shop as well. Will be going back 100% and I do recommend.

Very cool staff and friendly but they seem to kinda open whenever they feel like it. 930 am and the store still isn't open