This has been my go to spot for several years now, staff is always nice and helpful. I have tried out other places in the area that are closer to me but the level of care the staff here offers and their knowledge and willingness to help surpasses every other place I have tried.

The staff at the 281 & Redland Smokers Galaxy are always helpful, respectful, and knowledgeable. We’ve been coming here for five years for a vape juice we can’t find anywhere else in San Antonio — and we’ll keep coming back.

Would not recommend. Over priced, do not disclose any policies, did not provide receipts, employees not helpful nor do they assist with any knowledgeable information on products. Lost $18 for a defective product, was in a rush and didnt have time to read the tiny sign in the direction I was not looking at. Not provided verbal regulations to said product (even though they know it has problems) Store took product back and refused exchange or refund. Not listed in BBB, had to file manual complaint. Was met with a snooty “manager” who was of NO assistance. Was told sign was posted on tinted windows out front. Thoroughly examined store front, with no sign in sight.

DO NOT GO HERE. Went in to return a vape that’s sparkling when plugged with fire and was told I couldn’t return it. Obviously I’m disputing the charge because I returned the vape. They have it on their table sitting right there because I don’t want it sparking in my car or house and cause a fire.so they kept me money and the returned vape. Mind you the purchase was less than 24hrs ago. Definitely won’t go back. So unprofessional and can’t even adhere to their own refund policy.

Customer service is horrible. I have never been here before. I walked in and 5 people standing around talking. Not one person said welcome or asked if I needed help. They all looked at me as if I was interrupting their day. A lot of product thats for sure but I will drive an extra 3 miles or so just for good customer service.