had a very disappointing experience at the Vape City located at 5723 N Foster Rd in San Antonio. My rewards/loyalty points were used without my permission, and staff could not provide a clear or accurate explanation. I was repeatedly told I spent $167 in points, which is not true. I intentionally saved my points during a prior visit, and when I returned, they were already gone. When I asked about it, the staff was dismissive and did not take the issue seriously. As a regular customer, this is frustrating—those points were earned through my purchases. It has now been over two months with no resolution. I’ve only been told that the rewards company is “investigating,” with no follow-up or accountability. I am simply asking for my points to be restored.

Hey Vape City, y'all are awesome but that one employee y'all have on August 9th, 2025 doing the shift until 10pm straight lied to my face about y'all's prices and tried to overcharged on what I know is $10.81 a gram with taxes. I decided to buy private reserve so I wouldn't get duped. I called him out on it and he was rude. I was here the night before. I doubt things change that quickly in less than 24hrs. It makes it hard for clients to trust y'all if anybody that comes in on shift changes prices as they see fit to pocket extra money. I'm not coming back to this location.

Very un happy with my visit today... I usually dont come to this shop even tho its literally down the street from my house because its more expensive then my usual shop in shertz but I didnt want to drive and took a chance. The didnt have my normal flavor fine ill try something new and I didnt realize the girl grabbed a 3 instead of the 6 until after I paid and she handed it to me... I asked to exchange and she called management who said they couldnt exchange... waste of $30 but thats what I get for not wanting to make thr drive to my normal shop.. Will not be back

I give Vape City a 10 star rating !! Jeremy Gomez, young Man you absolutely great in helping us with all our Needs as well as answering our questions !!! My 1st time being there , my husband's 3rd. The Staff as well as Mngr are very professional, kind and friendly !! They are open 24/7 ya'll !! They have all your Vaping as well as CBD Lifestyle needs !! They have earned our Business for life !! Please give your Staff, especially Geremy G. a big raise or an Incredible bonuses !!! ☆☆☆☆☆☆☆☆☆☆

Horrible customer service from this guy. I’m here all the time. He was nasty and rude. I pulled out $100 bill and he said he needed ID so I walked back to my car to get ID, handed him my ID and he goes we don’t have change for the hundred dollars. I said why did you not say anything the first time when you saw me going to pay with $100. He said usually people will just pay with a card if I say I don’t have change…. I leave and go get change and come back and he owes me $4.29. He says we don’t have any pennies sorry about that. I said give me $4.30. He goes I’m sorry I cannot do that. So I said so I have to leave four cents short and you can’t give me one penny. He said fine I’ll pay the one penny since you’re being so difficult…. The whole time he was vaping in my face. I get you work at vape city but you have no decorum when it comes to customer service and no respect. I asked him for his name and the manager’s name and he refused to give me either…