I was able to actually go in the store but only this one time. The store says it's opened, but no there is always some kind of handwritten sign on the door saying they've gone out for a min,... Their minute are always, I mean I waited almost an hour once for a sign that said "using the restroom, be out in a min." Are you kidding me? How does this place make any money when you can't go in the store to shop for anything. This is my fourth visit and ultimately my last. Too bad, I buy a lot of vape products and the one time I did go in... He had a pretty good looking selection. I was pleased. But it needs to be opened, especially at 4 o'clock in the afternoon. Today's sign, Door is hard to open. " Yeah cause it's locked and theirs no one in there. No lights on, no activity at all. Google... You need to change the hours to rarely open." 😂

Usually have great experiences. The lady working the counter today was very rude and short with me. Asked about the difference in one of their products and she stated they were “all the same” when each of the 25 products each had different strands and flavorings and strengths. I left without purchasing anything as I felt like I was being too much of a bother for looking and asking questions about the prices and products

The store is selling faulty vapes and then will not do anything about it. I have this much product left with a vape that doesn’t work. I took it to the store to see if it was user error and they said something is wrong with the vape but said there was nothing they could do about it.

Pretty good variety. Ive never had to return anything to them, until recently. They offered me a $2 discount to buy another vape, so I had only had the vape less than 24 hours. It's unfortunate because I do like most the employees there and they are close to home, but I just felt a little more could have been done. Half off, credit for next time, etc. Some kind of incentive to keep my business, but nothing. I did voice I liked the worker who was there and it was no fault of hers. I appreciate her trying, but I do not intend to go back.

Kensley makes this a wonderful and unique experience to enter into. I am from South Florida. Therefore, it’s not easy to find a “Vape” store that has the special ambience that She has made this to be. When you enter, there is a place for ppl to sit and hang out. (What I am used to in South Florida) It’s a huge store with an abundance of many different types of novelties.. ranging from Incense, smoke pipes, vapes of all kinds, medicinal products, etc. Kensley is knowledgeable with everything they have there. The ONE MAJOR COMPLAINT IS THEY ONLY HAVE THE BRAND CALLED, “Mr. Fog”. Apparently, all these owners must have contracted deal to ONLY supply “Mr. Fog”.. the brand.. Products!! I/ WE, EDUCATED-KNOWLEDGEABLE/ NON-KENTUCKIAN PEOPLE SEEK AND DEMAND YOU TO PLEASE PLEASE PLEASE!!!!! Bring the brand RAZ to sell back into your store, for US EDUCATED, NONKENTUCKIANS KNOW TNIS IS ALL ABOOT BUSINESS and should be ASHAMED for LYING, expressing that RAZ is “going out of business. Therefore, you had to choose this crappy MR. FOG”…. Complete and insult to my intelligence. If is wasn’t for your Amazing Manager, Kensley… I would NEVER walk in to your store to by anything. Kensley is sincerely wonderful and beyond knowledgeable with everything in regards to HER STORE THAT SHE RUNS!!