I just did some business with the Manager and he is a good dude. Professional shop. Will be back. Check the place out.

I would give them a -100 Stars if I could. I have never been to this place and actually came to it by accident. I was trying to get to one of my regular places up here in chattanooga. And I wound up here. But I was out of time and didn't have enough to go to the other place that I was trying to get to in the first place. So I went in to see if I could find something and thought I did because the man behind the counter told me that it was one thing and it wasn't. And when I brought it to his attention he said that there was nothing that he could do because I had already opened the package now mind you I didn't open any of the containers at all. Just the packaging around it. And all I wanted was a refund. First he lied to me and told me the product was one thing when it was something completely different. And now I am out the product because I don't use it. So now I have to go without because he wanted to be a liar and very unprofessional. I do not recommend this shop at all. They will lie to you and do everything they can to take as much money as they can for products that are garbage.

This is the worst smoke shope to go to, the employee that checked me out was not friendly or heplful at all, he was rude when asking for vapes, i then checked out and asked about a rewards program, where he was rude and made a slick comment about saving a little bit of money, isinuating that I am broke. I then proceeded to say there was nothing wrong with saving some money, when im getting taxed on vapes, Would not reccomend this store for anyone looking for vapes or nicotine. He then proceeded to make obsence sounds and gestures after we left and taunted me as I left the parking lot. The man in question was working on 2/11 10 am by himself, he could be discribed as a unruly hipster with and attitude problem and possibly is going through an emo phase, although i do not know what (he/she) its pronouns are at this time.

I purchased a hookah from this shop that never worked properly. The airflow was terrible and it would not pull correctly. I brought it back twice, and the owners Adam and Zack told me that if I had to return again they would either replace it or refund it because it clearly wasn’t working as it should. When I returned a third time, Zack was working. I brought the hookah fully set up so he could easily test it on the spot, but instead of honoring what was previously promised, he began telling me I didn’t know how to use it while also claiming parts of the hookah were defective. Those explanations completely contradict each other. When I reminded him of the previous agreement to replace or refund the hookah, the situation became very unprofessional. He accused me of being racist during the conversation and even told me I needed to “respect white people,” which had nothing to do with the product issue. I asked for a refund so I could leave, and while processing it he bragged about making $600 a day and said he didn’t need my business. On top of that, the refund was short by about $7 compared to what I originally paid. Very disappointing experience. Poor product quality and even worse customer service. I will be BOYCOTTING THIS BUSINESS!!!

I used to love this store. Bought a vape from this store. I returned to buy some coils from this store a few weeks later eventhough this store is nowhere near my house but had previously had great customer service from the gentleman and tall blod lady (sorry dont know their names). I brought in the vape I bought from them so they could match up a coil and a shorter brunette lady helped me (didn't catch her name) and sold me 2 coils. The next morning I brought them back when I found out they were the wrong ones. They found the right ones this time and said they would charge me a discount and it was my fault I didn't know the series of the coil I had (even though I brought it in to them because I know didn't know the coils series and they gave me i different series not by my request). I will never do business again with this store. The store making an error and still wanting to charge again is ludicrous. I even advised I would be more than happy to eat the one I had opened but should have to buy the still sealed one. The irony that eventhough i brought in the vape and for tgis lady to blame displace saying it was my fault i didnt jnow my coil size is icing on the cake. Run from this store, terrible.