Two Years of Loyalty Wiped Out – Zero Support Response!! I am writing this review as a last resort because every other channel—in-store visits, phone calls, support emails, and even providing my information to HR—has resulted in zero follow-up. I have been a loyal customer at Vape City for two years, ALWAYS saving my rewards points. On March 22nd, I confirmed with a staff member in-store that I had a balance of over $200. I used a portion of those points for a purchase that day; however, when I got home the vape did not work and that is when all the trouble began. While the guy I spoke with eventually located my account after a call to someone else, the account has since vanished entirely. I am now being told the system cannot find any record of my phone number or my two years of accrued points. Please note they changed/updated their "systems". The Facts: Verified Balance: Confirmed in-store on March 22nd as being over $200. Due Diligence: I have contacted support, visited the store multiple times, and spoke with HR. The Result: No one has contacted me, and the only "solution" offered was a staff member telling me, "Hopefully they find your rewards." "Hopefully" isn't a business solution for missing funds. I have spent a significant amount of money at this establishment over the last 24 months, and I expect my account and the rewards I earned to be restored. I am looking for a manager or corporate representative to reach out and resolve this immediately.

God awful. I've been to better vape shops they will sell you a pricey vape only for it not to work the way it should. I've minimized vaping but if you do like vaping trust me bro there are better spots leave this store to the posers.

I can only go based on my short nothing purchased, just browsing trip... Very well stocked and the gentleman that was there was helpful & knowledgeable. I will be going back to purchase.

This place is fantastic. Location is open 24 hours with great selection! Justin has blown me away with his customer service and kindness. Highly recommend seeing Justin and visiting this location!

I went there today, in desperate need of an obscure vape product & I didn't wanna drive 70 miles for it. Usually I wouldn't mind but it was my day off so - driving 2 miles to vape city and chopping it up with Andrew & another guy. He was super cool, the other guy. Andrew was aiight. 😂 But seriously - they are knowledgeable & their product selection is amazing. There is a *reason* you see "VAPE CITY" everywhere ! Y'all stay crushing it.